Frequently Asked About Your Data
Your account details are marked as inactive and your login access stops immediately. We retain your transaction history and payment records where local law requires this for compliance — usually two to five years. You can request deletion of non-essential data by contacting our privacy team.
Yes. Go to your account settings, select Security & Privacy, and choose Download My Data. We compile your profile, transaction history and gaming activity into a file. Download typically completes within 24 hours, or you can email our support team to request it directly.
Cookies keep you logged in across sessions, remember your language and timezone, and help us spot suspicious login attempts. We also use analytics cookies to understand which games are played most and which payment methods clear fastest, so we improve your experience.
No. We never see or store your wallet password. When you deposit, we receive a secure token from your payment provider that lets us pull funds — the password stays with DANA, OVO, GoPay or QRIS. Your withdrawal goes directly to the account you registered.
Only you and our internal compliance team can view your full history. Support staff see your account summary only when you contact them for help. Law enforcement can request records where local law permits. Your betting details are never shared with other players.
Contact our support team immediately via live chat or email. We log all logins and can see which devices accessed your account and when. If fraud is confirmed, we reverse unauthorized transactions and help you secure your password and linked payment methods.
No. We do not sell, rent or lease your personal information to advertisers or data brokers. We use your data only to operate your account, process payments, meet legal obligations and improve our service. You control marketing emails through your notification settings.
